Terms & Conditions

1. General

1.1 These Terms & Conditions ("Terms") govern all services provided by The Shipping Place, located at 9311 FM 1488 RD, Suite 30, Magnolia, TX 77354 ("we," "us," "our," or "The Shipping Place"). By using our services or entering our premises, you ("Customer," "you," or "your") agree to be bound by these Terms.

1.2 We reserve the right to update or modify these Terms at any time. Changes take effect when posted at our store or on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.

1.3 Age Requirement. You must be at least 18 years of age to enter into any agreement, contract, or binding transaction with The Shipping Place, including but not limited to: mailbox rental agreements, website design contracts, notary services, shipping of high-value or international items, and any service requiring a signature or written authorization.

1.4 Right to Refuse Service. The Shipping Place reserves the right to refuse service to any person for any lawful reason, at our sole discretion. This includes but is not limited to: abusive or threatening behavior toward staff, other customers, or animals; suspected fraud; intoxication; violation of these Terms; or any conduct we deem disruptive or unsafe. Refusal of service does not entitle you to any compensation, refund, or claim against The Shipping Place.

1.5 Minors on Premises. Individuals under 18 may use basic retail services (such as purchasing shipping supplies, printing, copying, or mailing pre-paid letters and packages) only when accompanied by and under the supervision of a parent or legal guardian. The parent or legal guardian assumes full responsibility for the minor's conduct, any transactions initiated on the minor's behalf, and any injury or damage caused by or to the minor while on our premises. By allowing a minor to use our services, the accompanying adult agrees to be bound by these Terms as the responsible party and customer of record. The Shipping Place reserves the right to require an adult to complete any transaction at our sole discretion.

2. Shipping Services (Domestic & International)

2.1 Third-Party Carriers. We act as an authorized shipping agent for FedEx, UPS, USPS, DHL, and other carriers. We are not the carrier. Once a package is accepted by the carrier, the shipment is governed by that carrier's terms, conditions, and tariffs.

2.2 No Liability After Carrier Acceptance. Once a package has been tendered to, scanned by, picked up by, or otherwise taken into the possession of any carrier (including but not limited to FedEx, UPS, USPS, DHL, Amazon, or any third-party fulfillment or return service), The Shipping Place is no longer in possession of the package and assumes no liability for it whatsoever. From the moment of carrier acceptance forward, the shipment is governed exclusively by the carrier's published terms, conditions, and tariffs, and any claim relating to the package (including but not limited to claims for loss, damage, partial loss, total destruction, delay, misdelivery, non-delivery, theft, pilferage, mishandling, weather damage, accident, fire, water damage, customs seizure or destruction, government action, sanctions, embargo, or any other cause whatsoever) must be filed directly with the carrier and is subject to the carrier's claim procedures, time limits, and liability caps. The Customer's sole recourse for any post-acceptance loss is the carrier's declared-value coverage purchased at the time of shipment under Section 2.5. The Shipping Place may, as a courtesy, assist the Customer in filing a carrier claim, but is under no obligation to do so and assumes no responsibility for the outcome, timing, or amount of any claim resolution. Under no circumstances is The Shipping Place liable for any direct, indirect, consequential, incidental, special, or punitive damages (including lost profits, lost revenue, missed deadlines, business interruption, or emotional distress) arising from any post-acceptance event.

2.3 International Shipments. For international shipments, you are solely responsible for:

• Compliance with all applicable export and import laws, regulations, and sanctions
• Accurate completion of customs declarations and commercial invoices
• All customs duties, taxes, brokerage fees, and import charges assessed by the destination country
• Ensuring the shipment does not contain items prohibited by the origin country, destination country, or the carrier

The Shipping Place is not liable for packages seized, detained, destroyed, or delayed by customs or any government authority.

Who Pays Customs Charges: You Are the Sender. For every international shipment you buy, pay for, or tender at The Shipping Place, you, the customer, are the sender, whatever name appears in the shipper field of the label, and even when the label is bought on a carrier account held by The Shipping Place or its shipping platform. If you ship for a business or another person, you and that business or person are each fully responsible. The Shipping Place is never the sender, shipper, exporter, or importer of record and never takes ownership of the goods. Most international shipments travel on "Delivered at Place" (DAP) or "Delivered Duty Unpaid" terms, under which the carrier normally tries to collect customs duties, tariffs, taxes, brokerage fees, and import charges from the recipient at delivery. That is only how the carrier first tries to collect; it does not release you. You are responsible for every customs duty, tax, brokerage fee, storage fee, disbursement fee, or other import charge that a carrier, customs broker, or government authority bills back to the shipment for any reason, including when the recipient does not pay, refuses the package, cannot be reached, or is not permitted to import the goods, or when the carrier bills the charges to the shipping account under its own rules or by default. These charges are often billed weeks or months after delivery, and they are due when billed. You authorize The Shipping Place to charge any payment method you have on file with us for the amount the carrier billed, and you agree to pay any amount we cannot collect that way within 15 days of our notice. None of these charges are the responsibility of The Shipping Place. If you want duties prepaid for the recipient, you may request Delivered Duty Paid (DDP) terms at the time of shipment, where the carrier offers it, at additional cost.

Duties and Tariffs Subject to Change Without Notice. Customs duties, tariffs, import fees, and import regulations are set unilaterally by the authorities of the destination country and may be changed at any time, without prior notice, including after a shipment has already been tendered to a carrier and is in transit. The Shipping Place has no control over and no advance knowledge of duty rate changes, sanctions actions, embargoes, customs holds, inspection delays, or import restrictions imposed by any foreign government or any agency thereof. Any quoted estimate of customs charges, whether provided by The Shipping Place, a carrier, or a third-party tool, is for informational purposes only and is not binding on any party. The actual charges assessed by destination customs officials at the time of import are final and govern, regardless of any prior estimate.

Refused or Abandoned Packages. If a recipient refuses to pay assessed customs charges, fails to claim a package within the destination country's hold period, or otherwise causes a package to be returned, abandoned, or destroyed by customs authorities, the sender is solely responsible for any return shipping charges, storage fees, abandonment fees, demurrage, or destruction costs assessed by the carrier or any government authority. The Shipping Place has no obligation to refund any portion of the original shipping charges in such cases, has no obligation to recover the package, and is not liable for the return, destruction, loss, or seizure of any package handled by destination country customs.

2.4 Prohibited Items. You are solely responsible for ensuring your shipment does not contain items prohibited by applicable law or the carrier's policies. If a shipment is rejected, confiscated, or results in fines due to prohibited contents, you are fully responsible for all costs and consequences.

2.5 Declared Value & Insurance. We offer the option to declare a value or purchase additional shipping insurance through carriers. If you decline additional coverage, your claim for loss or damage is limited to the carrier's default liability, which is often minimal. The Shipping Place has no obligation beyond the carrier's coverage.

2.6 Carrier Rate Changes. Shipping rates are set by the carriers and are subject to change without notice. Quoted rates are estimates and may differ from the final charge assessed by the carrier, including but not limited to dimensional weight adjustments, address corrections, and surcharges.

2.7 Amazon & Third-Party Returns. The Shipping Place serves as a drop-off location for Amazon and other third-party returns as a convenience. We are not Amazon, nor are we an agent, affiliate, or representative of Amazon or any other retailer. Once a return package is accepted at our location, The Shipping Place is not liable for: the status or outcome of your refund, the carrier's handling of the return shipment, Amazon's or any retailer's decision to accept or reject the return, or any delay in processing your refund. All disputes regarding returns, refunds, or account credits must be directed to the retailer, not to The Shipping Place.

2.8 Pricing Errors. While we strive for accuracy in all posted and quoted prices, errors may occur. The Shipping Place reserves the right to correct any pricing error at any time, even after a transaction has been initiated. If a pricing error is discovered, we will notify you and offer the corrected price. You are not entitled to receive a service or product at an incorrect price.

2.9 Packages on Premises Awaiting Carrier Pickup. When you drop off a package at The Shipping Place for outbound shipment, the package may remain on our premises for a period of time before the carrier arrives to pick it up, typically the same business day, but in some cases up to the next business day depending on carrier schedules, store hours, weekends, holidays, and weather. The Customer acknowledges and agrees that:

• The package is left at The Shipping Place at the Customer's own risk;
• The Shipping Place exercises reasonable care in storing packages awaiting pickup but makes no warranty or guarantee regarding the safety, security, or condition of any package while it is on our premises;
• The Shipping Place is not liable for any loss, damage, theft, fire, flood, water damage, vandalism, pest damage, electrical surge, accidental damage by another customer, mishandling, or any other harm to a package awaiting carrier pickup, except in cases of gross negligence or willful misconduct directly attributable to The Shipping Place or its employees (which cannot be disclaimed under Texas law);
• In the event of any loss or damage covered solely by the gross negligence carve-out above, The Shipping Place's liability is limited to the lesser of (a) the Customer's actual loss, (b) the declared value of the package as recorded on the shipping label at the time of drop-off, or (c) fifty dollars ($50.00), in accordance with the maximum liability cap in Section 12.2;
• For high-value items, the Customer is responsible for declaring the full value of the package and purchasing additional insurance through the carrier at the time of shipment. Failure to declare value waives any claim above the $50.00 cap, regardless of the actual value of the contents;
• The Customer's recourse for damage or loss occurring during transit (after carrier pickup) is governed by Section 2.2 and is the carrier's responsibility, not The Shipping Place's;
• The Shipping Place is not responsible for delays in carrier pickup caused by carrier scheduling, weather, holidays, route changes, or any other cause outside our reasonable control. Packages tendered to The Shipping Place are not guaranteed to be picked up by the carrier on the same business day.

2.10 Drop-Off Size and Weight Limits. We accept prepaid drop-off packages only up to the carrier's own published maximum for the service on the label: for FedEx and UPS, 150 lbs, 108 inches on the longest side, and 165 inches in length plus girth; for USPS, 70 lbs and 130 inches in length plus girth. We may weigh or measure any package before accepting it. We may also decline any package, even one within those limits, that we cannot safely lift, move, or store in our space, at our sole discretion. A package over a carrier's maximum must be shipped by freight or picked up by the carrier directly; we can quote freight at the counter. Declining a drop-off does not entitle you to any compensation, refund, or claim against The Shipping Place, and a package we did not accept was never in our possession.

3. Packing Services

3.1 Professional Packing. We offer professional packing services for an additional fee. If you use our packing services and damage occurs during transit that is directly attributable to our packing, we will assist you in filing a claim with the carrier. Our liability is limited to the packing fee paid.

3.2 Customer-Packed Items. If you pack your own items or decline our packing services, The Shipping Place assumes no responsibility whatsoever for damage that occurs during transit. The carrier may also deny claims for improperly packed items.

3.3 Fragile & High-Value Items. We strongly recommend professional packing for fragile, perishable, or high-value items. If you choose to pack these items yourself, you assume all risk of damage.

4. Website Design & Digital Services

4.1 Scope of Work. Website design services are provided according to the scope discussed and agreed upon between you and The Shipping Place. Any work beyond the agreed scope may incur additional fees.

4.2 Client Responsibilities. You are responsible for providing accurate business information, content, images, and any materials needed for the website. You are solely responsible for the accuracy and legality of all content displayed on your website.

4.3 Delivery & Acceptance. Websites are considered delivered and accepted upon your approval or upon deployment to the agreed hosting platform. Once delivered, websites are provided "as-is."

4.4 No Guarantee of Rankings. While we build websites using current best practices for search engine optimization (SEO) and generative engine optimization (GEO), we make absolutely no guarantees regarding search engine rankings, website traffic, lead generation, or business results. Search algorithms are controlled by third parties and are outside our control.

4.5 Hosting & Domain. Unless a separate hosting or maintenance agreement exists (such as a Care Plan or Subscription Plan under Sections 4.10–4.14), you are solely responsible for website hosting, domain registration, domain renewal, and ongoing maintenance after the website is delivered.

4.6 Intellectual Property: One-Time Builds. For one-time website builds (such as the Classic Landing Site under Section 4.10(a) or a Custom Build under Section 4.15), full ownership and intellectual property rights to the website design, source code, and design files transfer to you only upon receipt of full payment. Until full payment is received, The Shipping Place retains all rights to the work product. Sites delivered under a Subscription Plan are licensed, not sold; see Section 4.13.

4.7 Third-Party Platforms. The Shipping Place is not liable for downtime, data loss, security breaches, or service changes caused by third-party hosting providers, domain registrars, payment processors, or any other platforms used in connection with your website.

4.8 Backups. Unless separately contracted (such as under a Care Plan or Subscription Plan), you are responsible for maintaining backups of your website. The Shipping Place is not responsible for data loss after delivery.

4.9 Plan Types Offered. The Shipping Place offers website services in three forms, each with distinct terms:

• (a) One-Time Builds: You pay a fixed price (currently $1,997 for a Classic Landing Site) and own the source code outright upon final payment per Section 4.6. The optional Care Plan is free for the first three (3) months after the website launches.
• (b) Subscription Plans: You pay a recurring monthly fee (Starter $79/mo, Professional $129/mo, or Premium $199/mo) and the website is licensed to you for the duration of your subscription per Section 4.13. No upfront cost.
• (c) Custom Builds: Quoted individually for ecommerce, database-driven, or large-scope projects. Starting at $5,997, with the $99/mo Care Plan free for the first three (3) months after launch. Billed in two milestones per Section 4.15.

4.10 Subscription Plan Minimum Term. Subscription Plans (Starter, Professional, and Premium) require an initial commitment of twelve (12) months beginning on the date the website goes live. The minimum term exists because the substantial design, development, and launch work is performed at the start of the subscription, before the Customer has paid in full for that work. After the initial term, the subscription continues on a month-to-month basis at the then-current rate and may be canceled by the Customer with thirty (30) days written notice to admin@theshippingplacetx.com.

4.11 Early Termination: Liquidated Damages, Not a Penalty.

The parties acknowledge that website Subscription Plans require a substantial up-front investment by The Shipping Place (including design, development, copywriting, photo and content sourcing, hosting setup, search engine optimization, structured data implementation, and project management), substantially all of which is performed and delivered to the Customer at the beginning of the subscription term and is not recoverable from the Customer if the subscription is canceled before the end of the initial twelve (12) month term. The parties further acknowledge that the unrecouped portion of this investment declines over time as the Customer pays monthly subscription fees, and that any reasonable pre-estimate of damages should therefore decline correspondingly.

The parties further acknowledge and agree that:

• (a) The actual damages caused by early termination (including but not limited to unrecouped build costs, lost subscription revenue over the remaining term, opportunity cost from work that could otherwise have been performed for paying clients, the administrative cost of decommissioning the Customer's site, and the loss of the Customer relationship the build was intended to establish) are inherently difficult to calculate with precision at the time this Agreement is entered into;
• (b) The parties have therefore agreed in advance to a tiered schedule of liquidated damages that declines as the subscription term progresses, directly tracking the unrecouped build investment at each point in the initial twelve-month term. This tiered structure represents a reasonable pre-estimate of just compensation for the harm caused by early termination at each stage of the term, and is in every tier materially less than what the Customer's unrecouped build cost and remaining-term subscription value would otherwise total at that point;
• (c) The agreed Early Termination Fee schedule, depending on the calendar month in which the Customer's written notice of cancellation is received by The Shipping Place, is as follows:
  • Cancellation during months 1 through 3 of the initial term: seven hundred fifty dollars ($750.00)
  • Cancellation during months 4 through 6 of the initial term: five hundred dollars ($500.00)
  • Cancellation during months 7 through 9 of the initial term: three hundred dollars ($300.00)
  • Cancellation during months 10 through 12 of the initial term: one hundred fifty dollars ($150.00)
  • Cancellation after the initial twelve-month term has been completed: no Early Termination Fee applies; the Customer need only provide thirty (30) days written notice as set forth in Section 4.10.
• (d) Both parties expressly acknowledge that the amounts set forth in subsection (c) are not a penalty, forfeiture, or punishment, but rather a good-faith, tiered estimate of actual damages, intended solely to compensate The Shipping Place for losses described in subsection (a) above. The declining structure was chosen specifically because it more closely tracks the actual unrecouped cost of the build at each stage, rather than imposing a uniform fee that would over-collect from late-term cancellations and under-collect from early-term cancellations;
• (e) The applicable Early Termination Fee is in addition to any subscription fees that have already accrued through the cancellation effective date, but the Customer is not liable for subscription fees that would have accrued after the cancellation date; and
• (f) If a court of competent jurisdiction determines that this provision, or any tier within it, is unenforceable for any reason, the parties intend (pursuant to Section 21: Severability) that the remaining tiers continue in full force and effect, and that The Shipping Place still be entitled to recover its actual damages as proven, up to the value of the unfulfilled subscription term.

4.12 Auto-Renewal Disclosure. The following disclosure is provided in compliance with Texas Business & Commerce Code Chapter 17, Subchapter E (§17.301 et seq.) governing renewal of contracts for the provision of services.

PLEASE READ: YOUR SUBSCRIPTION OR CARE PLAN WILL AUTOMATICALLY RENEW. Subscription Plans automatically continue on a month-to-month basis after the initial twelve (12) month term, and Care Plans automatically continue month-to-month from the start of service, in each case at the then-current published rate, until canceled by the Customer in writing. By providing a payment method, you authorize The Shipping Place to charge that payment method for each renewal period until you cancel.

How to cancel: Send written notice of cancellation to admin@theshippingplacetx.com or by mail to The Shipping Place, 9311 FM 1488 Rd, Suite 30, Magnolia, TX 77354. Cancellation must be received at least thirty (30) days before the next billing date to avoid that billing cycle's charge. The Shipping Place will provide email notice of any rate increase at least thirty (30) days in advance of the new rate taking effect.

4.13 Site Ownership During a Subscription Plan. Websites delivered under a Subscription Plan are licensed, not sold. The Customer receives a fully functional, professionally designed, hosted, and maintained website for the duration of their subscription, and retains full ownership of:

• All Customer-provided content, including text, photographs, business information, customer data, logos, and brand materials
• The Customer's domain name (registered in the Customer's name where possible)
• Any data collected through the website during the subscription period

The Shipping Place retains ownership of the source code, design files, framework, hosting configuration, and all other technical components of the website until and unless the Customer purchases a buyout under Section 4.17. This arrangement is necessary because Subscription Plans deliver value through ongoing service rather than a one-time delivery, and is comparable to how customers "subscribe to" rather than "buy" platforms such as Shopify, Squarespace, or Wix, except that with The Shipping Place, you also get a real human you can call.

4.14 Care Plans. Care Plans are optional ongoing service plans that pair with One-Time Builds and Custom Builds. Care Plan terms:

• Free for three months after launch. The Care Plan is free for the first three (3) months after a new One-Time Build launches. The free period starts on the date the website goes live, not the date of signing or payment. After the free period, the Care Plan automatically converts to month-to-month billing at $25/month (regular rate $30) unless the Customer cancels. For Custom Builds, the Care Plan is $99/month, with the same three free months after launch. The Care Plan is free for as long as the Customer is on any monthly SEO plan.
• What's included. Hosting, SSL, domain renewal, daily uptime monitoring, monthly software and security updates, priority response (same-day weekdays), and a stated number of edit hours per month (currently 1 hour for the $30/mo plan and 3 hours for the $99/mo plan).
• Edit hour rollover. Unused edit hours roll over to the following month up to a maximum accumulation of three (3) months of hours. Hours older than three months are forfeited.
• No minimum term. Care Plans may be canceled at any time after the free three-month period with thirty (30) days written notice. No early termination fee applies to Care Plans.
• What's not included. "Edits" do not include site redesigns, new page templates, custom development beyond the stated hours, third-party integrations, or work outside the scope of routine maintenance; these are billed separately at our published rates and the Customer's monthly hours may be applied to the bill at the Customer's option.
• No cash value. Unused Care Plan hours have no cash value and are not refundable upon cancellation.

4.15 Custom Builds & Milestone Payments. Custom Builds (ecommerce, database-driven, B2B portals, or any project quoted individually) are billed in two milestones: fifty percent (50%) due at signing and fifty percent (50%) due to take the site live. Work does not begin until the initial deposit is received. The signing deposit is non-refundable once design or development work has begun. Clients who also subscribe to the Smart Stack bundle may elect to split the second milestone into three (3) equal monthly payments at a discounted rate, auto-charged to a card on file; the site remains hosted on our infrastructure until full payment, full ownership transfers at the final payment, and a missed payment may pause the site until the account is brought current. Scope changes requested mid-project may be billed as additional work at our published rates and may extend the delivery timeline. The first three months of the $99/mo Care Plan are bundled into the launch invoice as described in Section 4.14.

4.15.1 Build-Slot Deposits (Online). A prospective client may reserve a place in the build queue and lock currently quoted pricing by paying a build-slot deposit through our secure online deposit page ($2,500.00 for commerce builds with scheduling or payments collected on the website; $500.00 for standard builds). The deposit pays for the discovery consultation and the preparation of a written proposal (services that are delivered whether or not the client proceeds to a contracted build) and is the price of that service itself, not a penalty, forfeiture, or estimate of damages. Before payment, the client completes an electronic acknowledgment of these terms (affirmative checkboxes and a typed full legal name, constituting an electronic signature under the U.S. E-SIGN Act, 15 U.S.C. § 7001); the acknowledgment is recorded with a reference number, the date and time, and the exact terms presented, and the reference number is printed on the payment receipt. The deposit is non-refundable under any circumstances once paid, except as required by applicable Texas or U.S. consumer law, and is credited in full toward the signing milestone if the client proceeds to a contracted build within twelve (12) months.

4.15.2 Access to Existing Websites, Domains & Accounts. Our website builds are produced on independent infrastructure that the client will own, and do not require access to the client's existing website, hosting control panel, email, or third-party accounts in order to be delivered. Where connecting or migrating an existing domain name, or transferring existing content, requires credentials, approvals, or actions that only the client or the client's current provider can perform, obtaining that access is the client's responsibility. If such access cannot be obtained (including where a prior provider, host, or registrar declines to release it), we will deliver the new site on a newly registered domain and configure redirects to it. Because the build-slot deposit pays for consultation, planning, and build work that are delivered regardless of any third party's cooperation, delays in or inability to obtain third-party access do not entitle the client to a refund of the deposit.

4.15.3 Marketing & SEO Start Deposits. A client beginning a marketing or search-engine-optimization engagement may reserve their start and lock current pricing with a start deposit ($250.00) paid through our secure online deposit page, completed with the same electronic acknowledgment and recording described in Section 4.15.1. This deposit pays for the initial audit and onboarding work that begins the engagement (work delivered regardless of outcome) and is credited in full toward the client's first monthly invoice when the plan begins. The client acknowledges that marketing and SEO results build over time, are not guaranteed, and depend on factors outside our control, and that no specific ranking, traffic, lead, or revenue outcome is promised. The deposit is non-refundable under any circumstances once paid, except as required by applicable Texas or U.S. consumer law, and remains fully earned regardless of the results achieved or the speed at which they appear.

4.15.4 Amazon Seller Services. The Shipping Place offers Amazon seller account setup, listing, Brand Registry enrollment, Brand Store, shipment preparation and related services at the prices published on our Amazon seller page. Packages bought online are paid in full up front through our secure checkout page, completed with the same electronic acknowledgment and recording described in Section 4.15.1. The price pays for the intake screen, document review, guidance and preparation work, which begin when the intake screen starts. Once the intake screen has started, the payment is non-refundable, except as required by applicable Texas or U.S. consumer law. The client's Amazon account is opened in the client's own name, on the client's own device, with the client's own payment and bank details; The Shipping Place never asks for or uses the client's Amazon password. Amazon.com, Inc. and its affiliates alone decide account approval, identity verification, category and product approval, Brand Registry and account standing, and The Shipping Place does not promise any approval, sales, ranking, review or revenue result. The fee is earned by the work performed regardless of Amazon's decisions. Amazon selling plan, referral, fulfillment and advertising fees, GS1 barcode fees, trademark filing and government fees, and attorney fees are separate and are paid by the client directly to those parties. The Shipping Place does not file trademarks or give legal advice. The Shipping Place is an independent business and is not affiliated with or endorsed by Amazon.

4.16 Payment Failure & Suspension. If a recurring payment fails for any reason, The Shipping Place will attempt to contact the Customer and re-charge the payment method on file within five (5) days. If payment remains unsuccessful after fourteen (14) days from the original failed charge, the website may be suspended (rendered temporarily unavailable to visitors). If payment remains unsuccessful after thirty (30) days from the original failed charge, the website may be permanently removed from our hosting and the subscription terminated. Reactivation after a suspension may require payment of all past-due amounts plus a fifty dollar ($50.00) reactivation fee to cover the administrative cost of restoring the site.

4.17 Site Removal on Cancellation; Optional Buyout. Upon cancellation of a Subscription Plan (whether voluntary or due to non-payment under Section 4.16), the website will remain live for the remainder of the paid period and will then be removed from The Shipping Place's hosting infrastructure. The Customer is responsible for maintaining their own backups of any Customer-owned content during the subscription period.

Optional Buyout. A Customer who wishes to retain their Subscription site after cancellation may purchase a buyout for the source code, design files, and IP rights at the following formula:

• Buyout Price = the then-current Custom Build base price ($5,997 as of the effective date of these Terms), minus a credit equal to fifty percent (50%) of the total subscription fees the Customer has paid through the cancellation effective date, capped at a maximum credit of fifty percent (50%) of the buyout price.
• Example: A Customer who has paid $129/month for 24 months ($3,096 total) would receive a 50% credit ($1,548), making the buyout price $5,997 − $1,548 = $4,449.
• Buyout requests must be submitted in writing to admin@theshippingplacetx.com before the cancellation effective date. Buyout requests received after the site has been removed cannot be fulfilled, as the source code may no longer exist on our infrastructure.
• Upon buyout payment, full ownership of the source code, design files, and IP rights transfers to the Customer pursuant to Section 4.6. The Customer is then responsible for hosting, maintenance, and all matters under Section 4.5.

4.18 Free Website Audits. The Shipping Place offers complimentary 15-minute website audits as a no-obligation service. Any recommendations, observations, or estimates provided during a free audit are informational only and do not constitute a binding quote, contract, warranty, or guarantee of any kind. Free audits do not create any obligation, professional relationship, or duty of care between the parties. The Shipping Place is not liable for any decision made by the Customer based on information provided during a free audit.

4.19 Link Building, Backlink Outreach & Citations. Where a marketing or SEO plan includes citation building, backlink outreach, or backlink campaigns, that service means the work of finding relevant websites, directories, and organizations; preparing and submitting listings; and sending individual link requests on your behalf, one at a time, after you approve in writing that we may do so. It does not mean a set number of links. Specifically:

• Whether any third-party website lists your business, links to your website, keeps that link, or how it marks that link is decided solely by that third party. The Shipping Place does not guarantee any number of links, citations, or listings in any month or over any term.
• We do not buy links, use link networks, or send automated or bulk requests.
• Some listings require your own account login, your approval, your membership in an organization, or your direct participation. That work moves forward when you provide what it needs; time spent waiting on it does not extend, pause, or reduce your plan fee.
• Fees charged by third parties (for example chamber of commerce or association dues, or paid directory or sponsorship placements) are your decision and your responsibility, and are never included in your plan price.
• We report a link only after we have confirmed it is live. A link a third party later removes or changes is outside our control.

Section 4.4 (No Guarantee of Rankings) applies to this service in full.

5. Notary Services

5.1 Impartial Witness. Our notary public acts strictly as an impartial witness to the signing of documents. We do not provide legal advice, and notarization does not constitute legal validation of the contents of any document.

5.2 Document Accuracy. You are solely responsible for the accuracy, completeness, and legality of all documents presented for notarization. The notary does not review or verify the legal sufficiency of any document.

5.3 Identification. Valid, government-issued photo identification is required for all notary services. The notary may refuse service if your identity cannot be satisfactorily verified or if there is any suspicion of fraud, coercion, or incapacity.

5.4 Right to Refuse. Our notary reserves the right to refuse notarization for any reason permitted under Texas law, including but not limited to: inability to verify identity, suspicion of fraud, the signer appearing to be under duress, or the signer appearing to lack mental capacity.

5.5 Fees. Notary fees are non-refundable once the notarization has been performed.

7. Printing, Copy & Fax Services

7.1 Customer Content. You are solely responsible for the content of materials you submit for printing, copying, or faxing. The Shipping Place is not responsible for errors in content provided by the customer.

7.2 Right to Refuse. We reserve the right to refuse to print, copy, or fax any material that we believe, in our sole discretion, to be illegal, obscene, infringing on intellectual property rights, or otherwise objectionable.

7.3 Color & Quality. Printed colors may vary from screen displays. Minor variations in color, alignment, or finish are not grounds for a refund or reprint.

7.4 Fax Confirmation. A fax transmission confirmation indicates only that the fax machine connected with the recipient's machine. It does not guarantee that the fax was received, read, or legible.

8. Document Handling, Email Receiving & Shredding Services

8.1 Documents Received via Email. Customers may email documents to The Shipping Place for printing, faxing, notarization preparation, or other services. By sending documents to us via email, you acknowledge and agree that:

• You are solely responsible for the content, accuracy, and legality of all documents you send
• The Shipping Place is not liable for documents lost, corrupted, intercepted, or delayed during email transmission; email is inherently insecure and we do not guarantee delivery or confidentiality
• We are not responsible for reviewing, verifying, or validating the contents of any document you send us
• Documents sent via email may be temporarily stored on our systems for the sole purpose of completing the requested service and will be deleted at our discretion; we are not liable for any data breach, unauthorized access, or loss of emailed documents
• You are responsible for confirming that we received your documents before any deadline; The Shipping Place is not liable for missed deadlines due to undelivered or unread emails

8.2 Confidential & Sensitive Documents. While we handle all customer documents with reasonable care, The Shipping Place is not a secure document storage facility, a law firm, or a financial institution. We make no guarantees regarding the confidentiality of documents you provide to us by any method (email, USB drive, in-person, or otherwise). You assume all risk when providing sensitive, confidential, financial, medical, or legal documents to The Shipping Place for any purpose. We strongly recommend you retain your own copies of all documents.

8.3 Document Shredding. The Shipping Place offers document shredding services for customer convenience. By submitting documents for shredding, you acknowledge and agree that:

• Shredding is permanent and irreversible: once documents are submitted for shredding, they cannot be recovered under any circumstances
• You are solely responsible for ensuring that the documents you submit for shredding are the correct documents and that you have the legal authority to destroy them
• The Shipping Place is not liable for the accidental inclusion of documents you did not intend to shred; it is your responsibility to review materials before submitting them
• We do not verify, sort, or review documents submitted for shredding and have no obligation to do so
• The Shipping Place is not liable for any loss, damage, legal consequence, or claim arising from the destruction of your documents, including documents that were needed for legal proceedings, tax filings, insurance claims, or any other purpose
• Shredding may not occur immediately upon drop-off; documents awaiting shredding are stored in a designated area but The Shipping Place is not liable for unauthorized access to documents prior to shredding

8.4 Document Retention. The Shipping Place does not retain copies of customer documents (printed, faxed, emailed, or shredded) beyond the time necessary to complete the requested service, unless required by law. We are not a records retention or document archival service. You are solely responsible for maintaining your own records and backups of all documents.

8.5 Hold Harmless: Document Services. You agree to hold harmless and indemnify The Shipping Place from any and all claims, losses, damages, and liabilities arising from the handling, printing, transmission, storage, or destruction of your documents, regardless of the method by which they were provided to us.

9. Vendor Consignment & Local Artisan Products

9.1 Third-Party Vendor Products. The Shipping Place displays and sells products from independent local vendors and artisans on a consignment basis, including but not limited to: handmade jewelry, candles, soaps, greeting cards, and other crafted goods. These products are created, supplied, and owned by independent third-party vendors, not by The Shipping Place.

9.2 No Warranty on Vendor Products. Vendor consignment products are sold "as-is." The Shipping Place makes no representations or warranties, express or implied, regarding the quality, safety, fitness for a particular purpose, or merchantability of any vendor product. All claims regarding product defects, allergic reactions, injuries, or dissatisfaction with vendor products must be directed to the vendor, not to The Shipping Place.

9.3 No Liability for Vendor Products. The Shipping Place is not liable for any injury, allergic reaction, skin irritation, illness, property damage, or any other harm arising from the purchase or use of any vendor consignment product. By purchasing a vendor product from our store, you acknowledge that The Shipping Place is acting solely as a display and sales venue and assumes no responsibility for the product's contents, ingredients, safety, or suitability.

9.4 Theft & Shoplifting: Vendor Risk. Consigned vendor merchandise is displayed in an open retail environment. The Shipping Place and its staff are not liable for theft, shoplifting, damage, mysterious disappearance, or loss of any consigned merchandise, including instances where staff are occupied assisting other customers with shipping, notary, printing, or other business operations. Vendors acknowledge and accept this risk under their separate Consignment Agreement with The Shipping Place. The Shipping Place is not required to provide dedicated surveillance, security, or monitoring for consigned items, and no insurance coverage is provided by The Shipping Place for consigned merchandise.

9.5 Vendor Indemnification. Each vendor is required to indemnify The Shipping Place against any claims arising from their products, including product defects, injuries, intellectual property disputes, and regulatory non-compliance, as outlined in their separate Consignment Agreement. If you have a claim related to a vendor product, The Shipping Place will provide the vendor's contact information upon request.

10. Snacks, Beverages & Food Items

10.1 Convenience Items. The Shipping Place may sell snacks, beverages, candy, and other food items as a convenience to customers. These items are sold "as-is" and are sourced from third-party manufacturers and distributors.

10.2 No Liability for Food Products. The Shipping Place is not a food service establishment, restaurant, or food manufacturer. We are not liable for any allergic reaction, illness, injury, choking, or adverse health effect arising from the consumption of any snack, beverage, or food item purchased at our store. It is your sole responsibility to:

• Read all product labels, ingredient lists, and allergen warnings before consuming any food or beverage item
• Determine whether any product is safe for you given your known allergies, dietary restrictions, medical conditions, or sensitivities
• Check expiration dates and product packaging integrity before purchase and consumption
• Supervise any minor in your custody who consumes food or beverages purchased at our store

10.3 Allergen Disclaimer. Our store environment may contain common allergens including but not limited to: peanuts, tree nuts, dairy, gluten, soy, eggs, and shellfish. Products may be stored in proximity to one another. The Shipping Place cannot guarantee that any food item is free from allergen cross-contamination. If you have a severe food allergy, you purchase and consume food items at your own risk.

10.4 Manufacturer Liability. Any claim related to a defective, contaminated, spoiled, or mislabeled food or beverage product must be directed to the product's manufacturer or distributor, not to The Shipping Place. The Shipping Place is not responsible for manufacturer errors in labeling, ingredients, or packaging.

10.5 Complimentary Items. The Shipping Place may, as a courtesy, offer complimentary snacks, beverages, candy, water, coffee, or other refreshments to customers (including minors accompanied by a parent or guardian). By accepting any complimentary item, you acknowledge that consumption is entirely voluntary and at your own risk. The Shipping Place is not liable for any allergic reaction, illness, choking, injury, or adverse effect arising from any complimentary item, regardless of whether it was offered by The Shipping Place owner or staff.

11. Payments & Refunds

11.1 Payment. Payment is due at the time services are rendered unless otherwise agreed in writing. We accept cash, credit cards, debit cards, and other payment methods as posted in-store.

11.2 All Sales Final. All services are non-refundable once performed. This includes but is not limited to: shipping services (once tendered to carrier), notarizations (once performed), printing (once printed), fax services (once transmitted), and document shredding (once destroyed).

11.3 Website Services. Deposits for website design services are non-refundable once work has begun. Milestone payments are due as outlined in your project agreement. Final delivery is contingent upon receipt of full payment.

11.4 Mailbox Rental. Mailbox rental fees are non-refundable for the entire prepaid rental period, regardless of when you cancel or stop using the mailbox. If you pay for a full year of mailbox rental and choose to cancel after one month, three months, or any other period, you are not entitled to a prorated refund, partial refund, credit, or any other form of reimbursement for the unused portion. By prepaying for a rental period, you commit to the full term and acknowledge that the fee is earned in full upon payment. Early termination for any reason (including relocation, dissatisfaction, change of plans, or business closure) does not create a right to any refund. This policy is clearly disclosed before payment is accepted and is a material term of your mailbox rental agreement.

11.5 Authorized Recurring Charges. By providing a payment method (credit card, debit card, ACH, or other electronic payment method) in connection with a Subscription Plan, Care Plan, or any other recurring service offered by The Shipping Place, you authorize The Shipping Place to automatically charge that payment method for each billing cycle until you cancel the service in accordance with the applicable section of these Terms (see Sections 4.10–4.14 for website services). You agree to keep your payment method information current and to notify The Shipping Place promptly of any change to your billing information. The Shipping Place is not liable for any service interruption, late fee, or other consequence resulting from outdated payment information you have failed to update.

11.6 Chargebacks. Initiating a chargeback or payment dispute through your bank or card issuer without first contacting The Shipping Place to attempt informal resolution under Section 18.2 constitutes a material breach of these Terms and of your obligation to resolve disputes informally. In the event of such a chargeback:

• You waive your right to arbitration and small claims under Section 18 with respect to the disputed amount, and The Shipping Place is entitled to pursue any and all available legal remedies, including collection, in any court of competent jurisdiction;
• You agree to pay a fifty dollar ($50.00) chargeback administrative fee to compensate The Shipping Place for the time and processing costs incurred responding to the chargeback;
• The Shipping Place may immediately suspend or terminate any active services provided to you, including websites, hosting, and Care Plans, without further notice;
• You agree to indemnify The Shipping Place for any costs of collection, including reasonable attorneys' fees, incurred to recover the disputed amount and the chargeback fee.

This section does not prohibit you from disputing a charge; it requires only that you first contact The Shipping Place directly under Section 18.2 to attempt informal resolution before involving your card issuer. Most billing concerns can be resolved with a single phone call.

11.7 No Partial Refunds on Subscriptions. Subscription Plan and Care Plan fees are non-refundable for partial billing periods. Cancellation of a subscription takes effect at the end of the current billing cycle, and you remain entitled to use the service through that date. The Shipping Place does not issue prorated refunds for unused days, weeks, or months within a billing period. This policy is consistent with Section 11.4 (Mailbox Rental) and reflects the fact that subscription services represent ongoing access to professionally maintained infrastructure regardless of how often the Customer chooses to use it during a given month.

12. Limitation of Liability

12.1 No Warranty. All services and products are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will meet your expectations, that shipping will arrive by any estimated date, that printed materials will be free of minor imperfections, or that our website will be uninterrupted, secure, or error-free.

12.2 Maximum Liability. In no event shall the total liability of The Shipping Place, its owner, employees, or agents to you for all damages, losses, and causes of action exceed the amount you paid to The Shipping Place in the twelve (12) months preceding the event giving rise to the claim, or fifty dollars ($50.00), whichever is greater. This limitation applies to the fullest extent permitted by Texas law.

12.3 No Consequential Damages. In no event shall The Shipping Place be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, loss of business, loss of data, or emotional distress, regardless of the cause of action or theory of liability.

12.4 Carrier Limitations. Claims related to lost, damaged, or delayed shipments must be filed directly with the carrier. The Shipping Place will assist you in filing claims but assumes no financial responsibility for carrier-related issues.

12.5 Limitation on Time to File Claims. Any cause of action or claim you may have arising out of or relating to these Terms, our services, our products, or your use of our premises must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action or claim is permanently barred. This limitation applies regardless of any statute or law to the contrary.

12.6 Force Majeure. The Shipping Place is not liable for any failure or delay in performing our obligations due to causes beyond our reasonable control, including but not limited to: natural disasters, pandemics, government actions, war, terrorism, labor disputes, carrier disruptions, power outages, internet outages, or supply chain disruptions.

13. Indemnification

13.1 You agree to indemnify, defend, and hold harmless The Shipping Place, its owner, employees, agents, and affiliates from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to:

• Your use of our services
• Your breach of these Terms
• Your violation of any applicable law or regulation
• Content you provide for websites, printing, or other services
• Items you ship through our services, including prohibited or improperly declared items
• Any customs violation, duty, tax, or penalty related to your international shipments
• Any claim by a third party related to your website's content or operation
• Documents you provide for printing, faxing, shredding, or any other document handling service
• Any animal you bring onto our premises, including injury, damage, or claims caused by your pet or service animal
• Your voluntary interaction with any animal on our premises, including allergic reactions or injuries
• Your negligence or willful misconduct on our premises

This indemnification obligation survives the termination of your relationship with The Shipping Place.

14. Premises & Personal Safety

14.1 Assumption of Risk. By entering The Shipping Place premises (including the store interior, sidewalks, parking lot, shared common areas of the shopping center, and any exterior area adjacent to our location), you acknowledge that you voluntarily assume the ordinary risks associated with visiting a retail business location, including but not limited to wet floors, uneven surfaces, moving carts, general foot traffic, weather-related conditions (rain, ice, heat), parking lot hazards, and the actions of other customers or third parties.

14.2 Condition of Premises. While we maintain our premises in a reasonably safe condition, The Shipping Place is not liable for injuries sustained on our premises except in cases of gross negligence by The Shipping Place.

14.3 Reporting Hazards. You agree to immediately report any hazardous condition you observe on our premises to a staff member. Failure to report a known hazard may affect any subsequent claim.

14.4 Personal Property. The Shipping Place is not responsible for personal property that is lost, stolen, or damaged on our premises. Do not leave personal belongings unattended.

14.5 Children. Children must be supervised by a parent or guardian at all times while on our premises. The Shipping Place is not responsible for injuries to unsupervised minors.

14.6 Video Surveillance. The Shipping Place premises are monitored by video surveillance cameras for safety, security, loss prevention, and dispute resolution purposes. By entering our premises, you acknowledge and consent to video recording. Surveillance footage is the sole property of The Shipping Place and may be retained for up to 90 days or longer if relevant to an investigation, insurance claim, or legal matter. Footage may be shared with law enforcement, insurance providers, or legal counsel as we deem necessary. You have no expectation of privacy in the common areas of our store.

14.7 Waiver of Liability. To the maximum extent permitted by Texas law, you waive and release The Shipping Place, its owner, employees, agents, affiliates, landlord, and property management from any and all claims, demands, causes of action, and liabilities for personal injury, property damage, or other losses arising from your presence on our premises, except where such injury or loss is directly and proximately caused by The Shipping Place's gross negligence or willful misconduct. This waiver is binding upon you, your heirs, executors, administrators, and assigns.

14.8 Animals on Premises. The Shipping Place is a pet-friendly establishment. A store dog may be present on the premises at any time. By entering our store, you acknowledge and agree to the following:

• You voluntarily assume all risks associated with the presence of animals on the premises, including but not limited to: allergic reactions, pet dander exposure, bites, scratches, being jumped on, tripping over an animal, or any other animal-related incident
• If you have known pet allergies, asthma, or any medical condition that may be triggered by animal dander, fur, or proximity to animals, you enter at your own risk. The Shipping Place is not liable for any allergic reaction, respiratory issue, or medical episode triggered by animal presence
• You interact with any animal on the premises (including petting, touching, feeding, or playing) entirely at your own risk. The Shipping Place is not liable for any injury, allergic reaction, illness, or property damage resulting from your voluntary interaction with any animal
• You are responsible for your own conduct around animals. Provoking, teasing, startling, or mistreating any animal on the premises is prohibited. If your behavior causes an animal to react, you assume full responsibility for any resulting injury to yourself or others
• If you bring a personal pet or service animal into the store, you are solely responsible for that animal's behavior, any damage it causes, and any injury it inflicts on people, other animals, or property. You agree to indemnify The Shipping Place for any claims arising from your animal's actions
• The Shipping Place is not liable for any interaction between the store dog and a customer's personal pet or service animal, including fights, injuries, or behavioral incidents
• Staff-facilitated animal interaction: The Shipping Place owner or staff may, as a courtesy, offer treats, toys, or other items to any customer (adults and minors alike) for the purpose of feeding or interacting with the store dog. By accepting any such item, you acknowledge that this interaction is entirely voluntary, is offered as a friendly gesture and not as an inducement, and is undertaken entirely at your own risk. The Shipping Place is not liable for any injury, allergic reaction (to animal dander, saliva, or the treat itself), bite, scratch, knock-down, or any other incident that occurs during or as a result of any staff-facilitated animal interaction, regardless of whether the interaction was suggested, encouraged, or initiated by The Shipping Place owner or staff. This applies equally to adult customers and minors. Parents and guardians are solely responsible for deciding whether their child may participate in any animal interaction and for supervising that interaction at all times. Adult customers participate of their own free will and assume all associated risks

14.9 Notice of Claim. Any claim related to an incident on our premises must be reported to The Shipping Place in writing within 48 hours of the incident. Failure to provide timely written notice may result in the forfeiture of any claim. Notice must include the date, time, location within the premises, description of the incident, and contact information for any witnesses.

15. Waiver of Claims

15.1 To the maximum extent permitted by Texas law, you hereby waive, release, and forever discharge The Shipping Place, its owner, officers, employees, agents, successors, assigns, landlord, and property management from any and all claims, demands, actions, causes of action, suits, damages, losses, and expenses (including attorneys' fees) of any kind or nature, whether known or unknown, that arise from or relate to:

• Your use of any service or product provided by The Shipping Place
• Your presence on any premises owned, leased, or used by The Shipping Place
• Any interaction with animals on the premises
• Any document handling, printing, faxing, shredding, or email services
• Any advice, information, or recommendations provided by The Shipping Place or its staff, whether in-person, by phone, by email, or on our website
• Any shipping, packing, or carrier-related services
• The purchase or consumption of any vendor consignment product, snack, beverage, or food item
• Any complimentary item offered to you or a minor in your custody

This waiver is intended to be as broad and inclusive as permitted by the laws of the State of Texas.

16. Recording, Photography & Likeness

16.1 The Shipping Place may photograph, video record, or livestream in-store activities, events, and customer interactions for promotional, security, educational, and social media purposes. By entering our premises, you consent to being photographed, filmed, or recorded, and you grant The Shipping Place a perpetual, royalty-free, worldwide license to use your likeness, voice, and image in any media for promotional purposes.

16.2 If you do not wish to be photographed or recorded for promotional purposes, you must notify a staff member upon entering the premises. We will make reasonable efforts to accommodate your request, but we cannot guarantee exclusion from all background or security footage.

16.3 You may not photograph, video record, or livestream other customers, staff, proprietary processes, or business operations without prior written consent from The Shipping Place.

17. Intellectual Property

17.1 All content on this website (including text, images, logos, graphics, design elements, and marketing materials) is the property of The Shipping Place and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any content without our prior written permission.

17.2 The Shipping Place name, logo, and all related branding are trademarks of The Shipping Place. Unauthorized use of our trademarks is prohibited.

18. Dispute Resolution & Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY: IT AFFECTS YOUR LEGAL RIGHTS.

18.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

18.2 Informal Resolution. Before initiating any formal dispute resolution, you agree to first contact The Shipping Place directly to attempt to resolve the matter informally. Many concerns can be resolved quickly with a phone call or visit.

18.3 Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, your use of our services, or your presence on our premises (including the determination of the scope or applicability of this agreement to arbitrate) shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, and not through litigation in any court. Key provisions:

• No jury trials. You waive any right to a trial by jury
• No class actions. All claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding
• Location. Arbitration shall take place in Montgomery County, Texas, unless both parties agree to an alternative location or virtual proceedings
• Costs. Each party shall bear its own costs and attorneys' fees, unless the arbitrator determines that a claim was frivolous, in which case the arbitrator may award reasonable fees to the prevailing party
• Binding decision. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction

18.4 Waiver of Class Action. All disputes shall be resolved on an individual basis. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against The Shipping Place.

18.5 Small Claims Exception. Notwithstanding the binding arbitration requirement in Section 18.3, either party may bring an individual action in small claims court (Justice Court) in Montgomery County, Texas, for any dispute within the court's jurisdictional limits, currently twenty thousand dollars ($20,000) exclusive of interest and costs, pursuant to Texas Government Code §27.031. Most disputes between The Shipping Place and its customers (including disputes over website Subscription Plans, Care Plans, Custom Builds, mailbox rentals, shipping services, and the early termination fee in Section 4.11) fall well within this jurisdictional limit. Filing a small claims action under this section does not waive any other provision of these Terms, including without limitation the class action waiver in Section 18.4, the limitation of liability in Section 12, or the indemnification obligations in Section 13. Small claims actions may be brought only by the actual party to the dispute and only on an individual (non-class, non-representative) basis.

19. Privacy

19.1 Privacy-First Commitment. The Shipping Place is a privacy-centric business. We believe your personal information belongs to you. We collect only the minimum information necessary to provide the services you request, and we handle that information with the care and discretion you would expect from a locally owned, veteran-operated business.

19.2 We Do Not Sell Your Data. The Shipping Place will never sell, rent, lease, trade, or otherwise commercially distribute your personal information to any third party. Period. Your data is not a product. It is your private information entrusted to us for the sole purpose of serving you.

19.3 Information We Collect. We collect personal information only when necessary to provide our services, such as your name, address, phone number, email, and identification documents (for notary and mailbox services). We do not collect information beyond what is required for the service you are requesting.

19.4 When We Share Information. We will only share your personal information in the following limited circumstances:

• Shipping carriers: as necessary to process your shipments (name, address, package details)
• Law enforcement: when required by a valid subpoena, court order, or legal process, or when we believe in good faith that disclosure is necessary to protect public safety or prevent criminal activity
• Legal proceedings: as required to comply with applicable law, regulation, or government request
• Fraud prevention: when we reasonably believe disclosure is necessary to prevent fraud, protect our rights, or protect the safety of our customers, staff, or the public

We will not voluntarily share your information with any party outside the circumstances listed above.

19.5 Data Retention. We retain your information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When information is no longer needed, it is securely deleted or destroyed.

19.6 No Tracking or Profiling. Our website does not use third-party tracking cookies, behavioral advertising, or customer profiling tools. We do not build marketing profiles from your browsing activity or purchasing history.

20. Community Health Resources: Medical Disclaimer

20.1 Not Medical Advice. The Shipping Place provides a Community Health Resources page on its website as a free educational resource for the Magnolia community. The information presented on that page (including but not limited to content related to cholesterol, nutrition, dietary fats, immune health, statins, white blood cells, and any referenced studies or research) is for general informational and educational purposes only. It is not intended to be, and shall not be construed as, medical advice, diagnosis, treatment recommendation, or a substitute for professional medical judgment.

20.2 No Doctor-Patient Relationship. No doctor-patient, provider-patient, or therapeutic relationship is created between you and The Shipping Place, its owner, employees, or agents by your access to or use of the Community Health Resources page. The Shipping Place is a shipping, printing, and business services company, not a healthcare provider, medical practice, pharmacy, or licensed health professional.

20.3 Consult Your Physician. Always seek the advice of your physician, licensed healthcare provider, or other qualified health professional with any questions you may have regarding a medical condition, medication, supplement, diet, or treatment plan. Never disregard professional medical advice, delay seeking medical treatment, or discontinue prescribed medication based on information you read on our website or any materials distributed by The Shipping Place.

20.4 Third-Party Research. The Community Health Resources page references and links to third-party peer-reviewed studies, journals, and research databases (including PubMed and the National Library of Medicine). The Shipping Place does not own, control, endorse, or guarantee the accuracy or completeness of any third-party content. The inclusion of a study or research citation does not constitute our endorsement of its findings, conclusions, or applicability to any individual's health situation. Research findings may be updated, retracted, or reinterpreted over time.

20.5 No Liability for Health Decisions. The Shipping Place, its owner, employees, and agents shall not be held liable for any injury, harm, adverse health outcome, loss, claim, or damage of any kind, whether direct, indirect, incidental, consequential, or otherwise, arising from or related to: (a) your reliance on any information presented on the Community Health Resources page or any printed materials derived from it; (b) any dietary, lifestyle, supplement, or health decision you make based on that information; (c) any conversation with a healthcare provider that references our materials; or (d) your decision to take, discontinue, refuse, or modify any medication or treatment.

20.6 Printable Materials. The Community Health Resources page includes a printable flyer intended for customers to share with their healthcare providers. This flyer is provided as a conversation starter, not as a directive, prescription, or medical recommendation. The Shipping Place assumes no responsibility for how the flyer is used, interpreted, or acted upon by you or your healthcare provider.

20.7 Individual Results Vary. Every person's health situation is unique. Nutritional needs, medication responses, and health outcomes vary based on individual factors including genetics, existing conditions, medications, age, and lifestyle. What works for one person may not be appropriate for another. Nothing on our website guarantees any specific health result.

20.8 Emergency Situations. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. Do not rely on any website (ours or anyone else's) in a medical emergency.

21. Miscellaneous

21.1 Entire Agreement. These Terms, together with any signed service agreements (such as mailbox rental agreements or website project agreements), constitute the entire agreement between you and The Shipping Place regarding the subject matter herein. These Terms supersede all prior agreements, representations, and understandings, whether written or oral.

21.2 Severability. If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction or arbitrator, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed. The invalidity of any provision shall not affect the remaining provisions. If any court or arbitrator strikes down the class action waiver in Section 18.4, then the entirety of Section 18 (Dispute Resolution & Binding Arbitration) shall be deemed void, and any dispute shall proceed in the courts of Montgomery County, Texas, subject to the remaining Terms herein.

21.3 No Waiver. The failure of The Shipping Place to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any provision shall be deemed a further or continuing waiver of that or any other provision.

21.4 Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. The Shipping Place may assign its rights and obligations without restriction.

21.5 Survival. The following sections shall survive the termination of your relationship with The Shipping Place and the expiration of any service agreement: Limitation of Liability (Section 12), Indemnification (Section 13), Waiver of Claims (Section 15), Dispute Resolution & Binding Arbitration (Section 18), Privacy (Section 19), and Community Health Resources: Medical Disclaimer (Section 20). These obligations continue regardless of whether you are still a customer.

21.6 No Third-Party Beneficiaries. These Terms are between you and The Shipping Place. No other person or entity has any rights under these Terms. No friend, family member, heir, or associate of yours may claim any benefit or right under these Terms unless expressly stated.

21.7 Cumulative Remedies. The rights and protections afforded to The Shipping Place under these Terms are cumulative and in addition to every other right or remedy provided by law or equity. No single provision limits or replaces any other provision; each operates independently and reinforces the others.

21.8 Electronic Communications Consent. By providing your email address, phone number, or other contact information to The Shipping Place, you consent to receive communications from us related to your services, transactions, account, and promotional offers. You may opt out of promotional communications at any time by contacting us, but transactional communications (receipts, shipping updates, service-related notices) may continue as necessary.

21.9 Third-Party Links & Services. Our website may contain links to third-party websites (carrier tracking, payment processors, government agencies, etc.). The Shipping Place is not responsible for the content, accuracy, privacy practices, or availability of any third-party website or service. Accessing third-party links is at your own risk.

21.10 Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.