Frequently Asked Questions

Not at this time. Due to FedEx contractual requirements, we're currently unable to process FedEx QR code returns. We're actively working on a solution. In the meantime, request a printable label from the retailer or contact us and we'll help you find a workaround.

Yes! We accept USPS QR codes for broker return labels — the kind you commonly get from platforms like Shein, Poshmark, Depop, Mercari, and other online marketplaces. Bring your QR code in and we'll get it scanned, labeled, and shipped.

Most retailers let you switch. Log into your account, go to your order, select return, and look for a 'print label' option. If you're stuck, bring your phone in and we'll walk you through it.

FedEx, UPS, USPS, and DHL — all under one roof. We also have freight and hotshot driver partners for LTL and oversized shipments.

Yes — walk in with your item or dimensions and we'll quote you on the spot. Please note that quotes are estimates. Final pricing is determined by the carrier based on actual weight, dimensions, and destination, and may differ from the Bill of Lading or carrier invoice.

That's our specialty. We professionally pack fragile, valuable, oversized, and sentimental items. We pack it, we ship it.

Yes. We partner with freight carriers and hotshot drivers for LTL, palletized, and oversized shipments. Note: 25% of total freight cost is non-refundable — this is standard across the industry.

No. We are not licensed to ship alcohol or tobacco products, and lithium batteries have strict carrier restrictions. Ask us about specific items if you're unsure.

No — it's better. You get a real street address, not a P.O. Box number. Think of it like owning a small home or condo inside our store. All carriers deliver here, and it looks professional on your business cards and Google listing.

Yes. USPS, UPS, FedEx, DHL, Amazon, and private couriers — all included free with your rental.

Yes — overnight, weekly, monthly, or on-demand. We'll consolidate items into one package when possible to save you money.

Yes, as an add-on service. We can scan your mail and email it to you so you can view everything from anywhere without coming in.

Up to three names at no extra charge. Additional names may incur a small fee.

No — walk in during business hours. You'll need a valid photo ID and we'll get you set up on the spot.

Color and B&W copies, documents from USB/email/cloud, photos, fax, scanning, and laminating. Same-day turnaround on most jobs.

We work with local print partners to get you great rates on banners, posters, business cards, flyers, brochures, stickers, letterhead, EDDM mailers, and more. Usually delivered in just a few business days.

Every Door Direct Mail — you pick the zip codes and USPS delivers your mailer to every single household. No mailing list needed. We handle design, printing, and USPS prep.

No — walk in during business hours. The signer must be present with a valid, unexpired photo ID. Do not sign your document beforehand if you're unsure whether the notary needs to witness it.

Only in limited cases. Under Texas Civil Practice & Remedies Code §121.005(a)(3), a current foreign passport is acceptable only for deeds or instruments related to residential real estate transactions — not for general notarizations. Additionally, the foreign passport must contain a valid U.S. port of entry stamp from Customs and Border Protection (CBP) to verify lawful presence. No port of entry stamp, no notarization — no exceptions.

No — under Texas law, the signer must be physically present in front of the notary at the time of signing. Notarizing a document for someone who is not physically present is a felony. No exceptions, no workarounds. Please don't ask — we take this seriously.

Read your document carefully — many say 'notary OR witness,' meaning you may only need one or the other. However, if your document does require witnesses, please bring them with you. We cannot provide witnesses for your signing.

Yes. Quick passport and visa photos taken on-site. Walk in, walk out ready. We can also help with foreign country photo specifications. Tip: doing photos for a passport that is eligible for online renewal is much easier — check if yours qualifies here: travel.state.gov/renew-online

Yes — and here's a tip: many people can renew their passport online, but the State Department is notoriously picky about the uploaded photo. We'll take your photo in-store and upload it to travel.state.gov as many times as it takes until it's accepted — no extra charge for retakes. Check if you're eligible for online renewal here: travel.state.gov/renew-online

Yes! We carry handmade jewelry, candles, soaps, and hand-painted artisan greeting cards — all from local Magnolia vendors. Gift wrapping available too.

YES! We have our own pup who usually hangs out in the back break area — the kiddos love giving her treats (don't worry, she's safely behind the doggy gate). Your pup is always welcome in the store too. We keep freeze-dried beef treats on hand — the good stuff.

Major credit cards, debit cards, and cash.

No — everything is walk-in during business hours. Mon-Fri 9-6, Sat 10-4.

Mark — a former Amazon programmer and the owner of The Shipping Place. Not outsourced, not offshore. Built right here in Magnolia by someone you can talk to face-to-face.

Yes — 100%. You get the full source code. Host it yourself, take it anywhere, no lock-in. Or if you prefer, we can maintain and host it for you as a turnkey monthly service.

Yes. Unlike Shopify, Wix, or WordPress plugins that lock you into their ecosystem, your site works with any payment processor — Stripe, Square, PayPal, whatever you want.

Our sites consistently score 95+ on Google Lighthouse across Performance, Accessibility, Best Practices, and SEO. Most local business sites on Shopify, WordPress, or Wix score between 28-72. Speed directly impacts your Google ranking.

Every build includes local SEO from day one — schema markup, geo-targeting, meta tags, and proper content structure. For ongoing SEO campaigns, we partner with a USA-based agency (same timezone, Texas and Louisiana) whose specialty is driving real foot traffic to local businesses.

Their bread and butter is filling doctor and dentist offices with real, verified patients — not bot traffic or inflated dashboards. We convinced them to bring that same playbook to all local businesses in the NW Houston area.

Absolutely — and you actually get a discount. Since your site already exists, we can see what's working well and what's not, which means less guesswork and a faster build. We'll rebuild it from scratch, show you a Google Lighthouse comparison before and after, and you'll see the difference in black and white.

Most local business sites are live within 1-2 weeks. More complex builds may take longer. We'll give you a timeline upfront.

Yes — if you want us to handle updates, hosting, and content changes, we offer a monthly turnkey service. Or you can take the keys and run it yourself. Your call.